Quality improvement (QI) Resources

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Addressing Patients Emotional and Spiritual Needs

Primary Author: Paul Alexander Clark, Press Ganey Associates

This article from the December 2003 issue of the Joint Commission Journal on Quality and Safety (Volume 29 Number 12) is the result of a literature review and original research to ascertain whether patients emotional and spiritual needs are important, whether hospitals are effective in addressing these needs, and what strategies should guide improvement.

The study found "a strong relationship between the degree to which staff addressed emotional/spiritual needs and overall patient satisfaction" and the authors conclude that "the emotional and spiritual experience of hospitalization remains a prime opportunity for QI" (Quality Improvement).

Date Last Modified 12/01/2003 Article

Best Practices in Professional Pastoral Care

Primary Author: George F. Handzo, The HealthCare Chaplaincy

Article from the Southern Medical Journal (Volume 99, Number 6) briefly describing a number of practices generally accepted as representing the highest quality in professional pastoral care.

Date Last Modified 06/01/2006 Article

Can we measure good chaplaincy? A new professional identity is tied to quality improvement

Primary Author: The Hastings Center, in collaboration with The HealthCare Chaplaincy

A set of essays featured in the Hastings Center Report, Nov-Dec 2008. The essays include:

- What Are We Doing Here? Chaplains in Contemporary Health Care
- Ethical Grounding for a Profession of Hospital Chaplaincy
- Lost in Translation: The Chaplains Role in Health Care
- Chaplaincy and Clinical Ethics: A Common Set of Questions
- The Nature of Chaplaincy and the Goals of QI: Patient-Centered Care as Professional Responsibility

Date Last Modified 11/01/2008 Report/Document/Book chapter, Article

Elder Abuse and Neglect: Clergy Awareness, Knowledge, Intervention Preferences, and Perceived Severity

Primary Author: John D. Rudnick, Jr., Thomas More College

Because elder abuse victims, abusers, and stakeholders often seek help from trusted faith-based entities, clergy need to be adequately prepared with appropriate intervention responses, concept awareness and knowledge concerning elder abuse and neglect as an emerging health and social crisis (University of Kentucky, 2007). This presentation is based on a study that explored issues related to the general research question: "What is the perceived level of elder abuse and neglect awareness, knowledge and intervention preferences among Protestant clergy in Kentucky?
Survey responses were paired to examine relationships between demographic characteristics and the facets measured--awareness, knowledge intervention preferences, and perceived severity of elder abuse and neglect. Overall, clergy were generally not aware of their responsibilities and lacked detailed knowledge about elder abuse and neglect. Recommended areas for future research linked to awareness, knowledge, intervention responses and perceived severity are provided.

Date Last Modified 04/14/2010 Lecture presentation, Case example/study

Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians

Primary Author: Joanne Lynn, Center to Improve Care of the Dying

Improving Care for the End of Life is a comprehensive guide to quality improvement for end of life care within health care systems, written for health care managers and clinicians. Section 6.0 covers Relationships, Spirituality, and Bereavement and includes a case study.

Date Last Modified 10/05/2000 Report/Document/Book chapter, Website